New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
If you received a defective, damaged, or incorrectly shipped item from us, please email us (firstname.lastname@example.org) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return Via UPS or USPS to:
In The Word
Attention: Returns Department
810 Calle Plano
Camarillo, CA 93012